Singer slams Mumbai airport’s ‘Pranaam’ service, calls it ‘inefficient and shameful’

Singer Adnan Sami called out the Pranaam meet-and-greet service at Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA), describing it as “inefficient, careless and lazy.” 

On Saturday, Sami took to his official X account to express his dissatisfaction, citing repeated bad experiences.

“Pranaam service at Mumbai airport has become the most inefficient, careless & lazy as hell service in all of India! They couldn’t care a damn for their clients!! Awful!! So many horrible experiences. Shameful,” he wrote.

The singer also urged the airport authorities to take strict action. “@CSMIA_Official needs to take serious note & pull Pranaam’s socks up - LIKE A LOT,” he added.

Responding to his complaint, the official account of Mumbai Airport replied, “Dear Mr Sami, thank you for writing to us. We are really concerned to hear this. We take your feedback very seriously and have communicated it to the concerned team for their attention. The comfort, safety and well-being of our passengers is our topmost priority. - Team CSMIA.”