The Hyderabad City Police’s innovative C-Mitra initiative has achieved a major milestone, registering over 100 First Information Reports (FIRs) within just ten days of its launch. The virtual helpdesk has reached around 1,000 victims of cybercrime, offering faster relief and simplifying the complaint process, removing the need for victims to visit police stations.

Launched on January 9 by City Police Commissioner V.C. Sajjanar, C-Mitra is the first initiative of its kind in the country. It aims to assist victims of cybercrimes including online frauds, OTP scams, fake arrest threats, and investment or trading scams. The initiative blends technology with a human approach, ensuring victims feel supported throughout the process.

Under the system, victims first report incidents through the 1930 cybercrime helpline or the National Cyber Crime Reporting Portal. The C-Mitra team then contacts them to collect details. Using Artificial Intelligence, a legally sound complaint draft is prepared and sent via WhatsApp or email. Victims print, sign, and send the document by post, courier, or drop box at the Basheerbagh Cyber Crime Police Station. Once received, the FIR is registered immediately, and a copy is sent to the victim’s mobile phone.

A dedicated 24-member team works in two shifts from 8 a.m. to 8 p.m., making an average of 100 calls daily to understand victims’ grievances. Officials note that previously, only a fraction of calls and portal complaints converted into FIRs. C-Mitra aims to ensure faster conversion and timely justice.

The initiative has drawn praise for its sensitive and empathetic approach. Constable Deekshita said, “Citizens are often hesitant to visit police stations. But when we call them and assure them of justice, the confidence in their voice is palpable. C-Mitra acts as a bridge; we listen to their problems not just as police personnel, but as sisters.”

Another constable, Prithvika, described it as a “digital revolution” blending technology with a humanitarian touch. “Victims used to struggle with drafting complaints and understanding legal provisions. C-Mitra has resolved those issues. Our goal is to work towards a future where cybercrime is eradicated in Hyderabad, making the need for C-Mitra obsolete.”

C-Mitra’s launch comes amid a broader push by Hyderabad Police to tackle cybercrime, with recent operations leading to the busting of fraud syndicates and the recovery of substantial amounts for victims.