Urges officials to make 1912 helpline number in the electricity department to become efficient

Bhatti’s diktat

■ SPDCL has earned ISO 9000 certification

■ Expedite the complete implementation of the Feeder Outage Management System (FOMS)

■ Conduct consumer awareness campaigns

Metro India News | Hyderabad 

Deputy Chief Minister Bhatti Vikramarka emphasized the need to embrace modern technology to deliver services that align with the evolving needs of consumers in today’s digital era.

He made these remarks during a review meeting with senior officials and directors of the Southern Power Distribution Company of Telangana Limited (SPDCL) held on Tuesday at Praja Bhavan. The Deputy CM directed officials to expedite the complete implementation of the Feeder Outage Management System (FOMS), which ensures real-time alerts to the control room whenever a power supply disruption occurs.

Officials informed him that FOMS has already been implemented across 5,500 of the 6,500 feeders under SPDCL’s jurisdiction. He instructed that the remaining feeders must also be integrated into the system swiftly. He congratulated SPDCL for earning the ISO 9000 certification, acknowledging it as a commendable achievement based on performance in areas such as operations, consumer service delivery, and timely resolution of office files.

He encouraged officials to continue improving and aim for more awards in the future. Bhatti Vikramarka also reviewed the new dress code designed for field staff and offered suggestions for its implementation. The Deputy CM highlighted the array of services the power department is delivering to consumers. Just like the “108 Ambulance” model, the 1912 helpline number in the electricity department enables swift responses to consumer complaints.

He also noted that new transformers and substations are proactively set up as soon as the load reaches 70%, ensuring uninterrupted power supply through advanced planning. He added that a comprehensive solar power strategy will soon be rolled out, and instructed department staff to be fully prepared for its implementation.

The meeting was attended by CMD of the Energy Department Naveen Mittal, SPDCL CMD Musharraf Faruqui, along with directors and Chief Engineers.