PTI mumbai

Third-party products and services should not be displayed on banks' digital banking channels, according to RBI's draft norms issued on Monday. The 'Reserve Bank of India (Digital Banking Channels Authorisation) Directions, 2025' said banks should put in place a risk-based transaction monitoring and surveillance mechanism.

Study of customer transaction behaviour pattern and monitoring unusual transactions or obtaining prior confirmation from customers for outlier transactions may be incorporated in the systems in accordance with the Fraud Risk Management Policy of the bank, said the draft.  Stakeholders' comments have been sought on the draft till August 11.

"Third-party products and services, including those of promoter groups or bank group entities (subsidiaries/joint ventures/associates), shall not be displayed on banks' digital banking channels except as specifically permitted by the Reserve Bank from time to time...," it said. Banks offering mobile banking service (other than through mobile applications) must ensure that customers across mobile network operators can avail of the service, meaning the service will be network independent.