Metro India News | Hyderabad 

The Greater Hyderabad Municipal Corporation (GHMC) has introduced a new 'Visitors App' to streamline and enhance the resolution of public grievances. This initiative aims to improve the efficiency and transparency of complaint management within the corporation.

Commissioner Ilambarithi emphasized that many visitors often waste time visiting government offices. To address this, the GHMC has implemented the 'Visitors App' as a pilot project in the Commissioner's office, with plans to extend its use to circle and zonal offices. This app will facilitate better coordination and resolution of complaints at various levels.

The app features OTP verification to ensure that visitors are genuine complainants. It allows users to submit complaints along with their details, including name, address, and phone number. This information is uploaded to the app, and the complainant receives an OTP for further verification. The app also schedules meetings with the Commissioner or relevant officials, ensuring that the complainant's time is not wasted. General visitors can meet the Commissioner from 3 to 4 PM.

By implementing this app, GHMC aims to resolve complaints efficiently at lower levels, reducing the need for escalations. The app enhances transparency in complaint management, ensuring that issues are addressed promptly. Additionally, the Commissioner can monitor the nature and frequency of complaints, helping to identify and address systemic issues within the corporation.

Blurb: The app features OTP verification to ensure that visitors are genuine complainants. It allows users to submit complaints along with their details, including name, address, and phone number