MD urges revival of borewells and rainwater harvesting to cut tanker dependence

■ HMWSSB adopts AI to analyze water complaints and tanker bookings.

■ Over 6.5 lakh complaints and 12 lakh tanker bookings recorded in one year.

■ Sahithi Residency, Pragathinagar, booked 674 tankers in a year.

■ Board approves Rs 3 crore feeder main project for better water supply.

Metro India News | Hyderabad 

The Hyderabad Metropolitan Water Supply and Sewerage Board (HMWSSB) has begun using Artificial Intelligence (AI) to strengthen water supply management and ensure speedy resolution of consumer complaints. Officials from the IT wing have been analyzing data from the Metro Customer Care (MCC) system, where complaints and tanker bookings are registered, to identify recurring problems and high-demand areas.

In the past year, the Board has received over 6.5 lakh complaints related to water supply and sewerage and recorded more than 12 lakh water tanker bookings. The AI-driven analysis revealed striking figures: Pragathinagar’s Sahithi Residency apartment alone booked 674 water tankers in a year, making it the single largest consumer of tanker water in the city. Based on such data, the Board has now started focusing on critical problem zones, especially across the Outer Ring Road (ORR) limits.

Responding to these findings, HMWSSB Managing Director Ashok Reddy, accompanied by senior officials, made a surprise visit to Pragathinagar. Local residents told him that water supply once improved when new pipelines were introduced but is now restricted to once in two months. They requested that supply be provided every alternate day. Officials suggested laying a dedicated feeder main for Pragathinagar at an estimated cost of Rs 3 crore, which the MD immediately approved for execution.

During the inspection, it was also observed that several apartments do not have rainwater harvesting pits and depend entirely on tanker supply due to failed borewells. The MD advised residents to revive unused borewells and install injection bores to recharge groundwater, adding that the Board would extend full technical support. He also urged apartment associations to adopt water conservation methods to reduce reliance on tanker supply during summers.

Senior officials including CGM Anand Naik, GM Subbarayudu, and DGM Chandramohan were present during the visit.